Privacy Policy

Last updated: July 2026

Information We Collect

Indiana Pest Control collects information necessary to provide effective pest management services to residential and commercial clients throughout the state of Indiana. The types of information we collect include personal identifiers such as your name, postal address, email address, and telephone number. We also collect property-related information, including service addresses, property size, structure type, and details regarding pest activity or infestations you report to us. For billing purposes, we collect payment information, which may include credit card numbers, bank account details, or other financial information, processed through our secure payment systems.

When you visit our website or contact us through digital channels, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, and pages viewed. If you schedule services through our online portal, we collect appointment preferences and service history. For commercial accounts, we may collect business names, tax identification numbers, and authorized contact personnel information. We may also record customer service calls and retain email correspondence to ensure quality service delivery and accurate record-keeping.

How We Use Your Information

Indiana Pest Control uses your personal information primarily to deliver, manage, and improve our pest control services. We use your contact information to schedule appointments, send service reminders, provide treatment notifications, and communicate regarding your account. Property and pest-related information enables our technicians to prepare appropriate treatment plans, select suitable products, and ensure safe application methods compliant with Indiana state regulations and Environmental Protection Agency guidelines.

Your information also supports internal business operations, including billing and invoicing, payment processing, account management, and customer service. We analyze service data to identify regional pest trends, optimize routing efficiency, and enhance our service offerings. With your consent, we may use your contact information to send promotional materials, seasonal pest alerts, and service discounts. You may opt out of marketing communications at any time. We also use technical data to maintain website security, troubleshoot issues, and improve user experience.

Data Sharing

Indiana Pest Control does not sell, rent, or trade your personal information to third parties for marketing or any other purposes. We share information only in limited circumstances necessary to operate our business and deliver services. We may share data with licensed technicians and service providers who require access to perform pest control treatments at your property. Information may be disclosed to payment processors, accounting services, and legal advisors under contractual obligations requiring confidentiality and data protection.

We may disclose information when required by law, such as in response to court orders, subpoenas, or regulatory investigations by Indiana state authorities or federal agencies. In the event of a business transition, including merger, acquisition, or asset sale, customer information may be transferred subject to continued privacy protections. We may also share information to protect our legal rights, property, or safety, or that of our customers and employees.

Data Retention

Indiana Pest Control retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and billing information are typically retained for seven years in accordance with Indiana tax and business record requirements. Technical logs and website analytics data are retained for shorter periods, generally twelve to twenty-four months, unless longer retention is needed for security investigations or legal compliance.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and personalize content. Essential cookies enable core features such as account login and service scheduling. Analytics cookies help us understand how visitors interact with our website, allowing us to improve navigation and content relevance. Advertising cookies may be used to deliver relevant promotions based on your browsing behavior. You may modify cookie preferences through your browser settings; however, disabling certain cookies may limit website functionality.

Third-Party Services

Indiana Pest Control integrates select third-party services to support our operations. Our website may utilize analytics providers, customer relationship management platforms, and payment processing services. These third parties operate under their own privacy policies and are contractually bound to handle data appropriately. We are not responsible for the privacy practices of external websites linked from our platform. We encourage review of third-party policies before submitting personal information.

Contact Us

For questions regarding this Privacy Policy, to access or update your information, or to exercise privacy rights, please contact Indiana Pest Control at (888) 239-7622. You may also reach us through the contact form on our website or by mail at our Indiana headquarters. We will respond to inquiries within a reasonable timeframe and in accordance with applicable state and federal privacy regulations.